We have a 'No Refund' Policy on our services; however, we always want you to be 100% satisfied with your services. With that being said - if you are not fully satisfied, we ask that you contact our front desk staff immediately. Cutting and chemical redo services can occur no later than one week from the original appointment. After this time, it is considered a new service with an additional charge. If you receive services elsewhere, we can no longer provide a redo for the service you received in our establishment. Product refunds are honored 30 days after your initial purchase with a receipt.